Every email and phone call read, remembered, and ready to answer.
An AI receptionist that ingests email and transcribed phone calls, maintains persistent memory across all conversations, auto-responds to common asks, and delivers a morning digest of the last 24 hours — so you always know what came in and what it means.
Want every email and phone call read, remembered, and ready to answer?
Preisser Solutions configures the AI Digital Receptionist for your inbox, your call stack, and your auto-response rules. The first conversation covers your current volume and what's slipping through.
Scope this for my businessDaily briefing of every important email, summarized and prioritized
What it does
Email volume and phone call volume at any busy business create the same problem: important threads get buried, commitments get forgotten, and staff arrive each morning without a clear picture of what came in overnight. The AI Digital Receptionist solves this with persistent memory across both channels.
The agent ingests email via Gmail or Outlook API and phone calls via transcription integration. Every conversation is indexed and remembered — not just summarized and discarded, but retained in a searchable memory layer. Auto-response handles the common asks that don't require a human decision: appointment confirmations, standard information requests, operating hours, pricing tiers. Priority routing flags high-urgency items for immediate human attention.
An ask-anything chat interface lets you retrieve any past conversation, commitment, or decision instantly — 'What did the Cassidy client say about invoicing last week?' or 'Has anyone called about the HVAC job in Hays?' get answered from memory without inbox archaeology. Every morning, a digest of the last 24 hours lands — what came in, what was auto-responded to, what's waiting for a human reply.
Capabilities
Ingests Gmail and Outlook email plus transcribed phone calls through a single intake layer — both channels feed the same memory and response system.
Phone calls are transcribed in real time or post-call and indexed into the same memory layer as email — voice conversations become searchable records.
All conversations are retained in a persistent memory layer — not summarized into oblivion, but indexed for retrieval so past threads stay accessible.
Handles routine inbound automatically — appointment confirmations, standard information requests, FAQs — without requiring a human response every time.
Identifies high-urgency inbound items and surfaces them immediately rather than letting them wait in a queue alongside low-priority messages.
Natural-language chat lets you retrieve any past conversation, decision, or commitment from memory — faster than inbox search, works across both channels.
A morning brief summarizes what came in over the last 24 hours, what was auto-handled, and what's waiting for a human decision.
How it works
- 1Channel intake
Email arrives via API connection; phone calls are transcribed and ingested through the voice integration. Both channels feed the same processing pipeline.
- 2Memory indexing
Every inbound item is indexed into persistent memory — participants, topics, commitments, dates, and context all retained for later retrieval.
- 3Classification and routing
Each item is classified: auto-respond candidates are handled immediately; priority items are flagged and surfaced; everything else queues for human review.
- 4Auto-response execution
Auto-respond items receive an immediate reply based on configured templates and response rules — no human touch required for routine asks.
- 5Digest assembly and delivery
Every morning, the agent assembles a digest of the last 24 hours — what came in, what was handled, what needs attention — and delivers it before the workday starts.
Inputs & Outputs
- Gmail or Outlook inbox connectionGmail API / Microsoft Graph API
- Phone call transcription feedTwilio / VoIP transcription API
- Auto-response rules and templatesConfiguration
- Priority routing rulesConfiguration
- Digest delivery preferencesConfiguration
- Auto-responses sent to routine inboundEmail / SMS
- Priority alerts for high-urgency itemsSMS / Slack / email
- Searchable conversation memory indexInternal database
- Ask-anything chat responses from memoryChat interface
- Morning digest of last 24 hoursHTML email / Slack
Use cases
- Use this when inbound email volume has grown to the point where important threads are regularly being missed or responded to late.
- Use this when phone call commitments are being forgotten because there's no system capturing what was said and what was promised.
- Use this when you want a consistent morning brief that covers all channels without requiring staff to manually compile it.
- Use this when routine inbound (appointment confirmations, FAQs, standard information requests) is consuming staff time that should go to higher-value work.
- Use this when you need the ability to instantly retrieve any past conversation or commitment without hunting through email archives.
Tech stack
Don't see what you need?
Every listed product started as a custom engagement. If your problem isn't covered, describe it — Preisser Solutions scopes and builds to spec.